AI Voice Agents

A phone line that is always answered, by something that knows your business and never puts anyone on hold.

A voice agent is a real telephone number staffed by an AI assistant. There is no menu tree and nothing to press. The caller talks, the agent listens and answers, and the conversation goes wherever it needs to go: a question answered, an appointment booked, a message taken, or a warm transfer to one of your people. It works at 6am and it works on Christmas Day.

What It Handles

Answers the Question

The agent works from a knowledge base built out of your website and your documents, so callers get your information rather than a generic answer or a promise that somebody will call back.

Books the Appointment

Tied to a live calendar, it offers slots that are genuinely free and puts the appointment in the book during the call. No double bookings and no callback tag.

Takes the Message

When a message really is the right outcome, it takes a proper one and alerts your team by text and email straight away, not on the next working morning.

Hands Over to a Person

In office hours it can announce who is calling and what they want, then transfer. Outside them it offers a callback rather than pretending someone is there.

Why It Does Not Sound Like a Robot

  • It asks one thing at a time. No stacked questions, no reading a script at a caller who is trying to interrupt.
  • It gets the details right. Email addresses are spelled back letter by letter and phone numbers are read back, before anything is sent anywhere.
  • It remembers. Someone who called last week is greeted by name, and does not have to explain their situation from the beginning again.
  • It knows what time it is. Whether you are open right now changes what it offers, so it never promises a transfer to an empty office.
  • It gets rid of the junk. Solicitors get one polite refusal and a hang-up, which keeps the line free for people who matter.
  • It fails safely. If the platform behind it is ever unreachable, the number forwards to a phone you nominate. A call is never simply lost.

You See Every Call

A summary email arrives after each call with who rang, what they wanted, anything the agent sent them, and the full transcript. A daily digest sorts the day by which calls were worth something. Leads can drop straight into your CRM, and during a call the agent can text or email someone a link, a document, or the follow-up information they just asked for.

Common Questions

Will callers know it is an AI?

That is up to you. It can announce itself as an AI assistant at the start, admit it only when asked, or sit anywhere in between. Any recording disclosure your state requires is played automatically. In practice most callers mainly notice that somebody picked up.

Do we need a new number?

We can provision a dedicated local or vanity number, or point your existing line at the agent after hours or whenever your team is tied up. The same number can handle text messages too.

What stops it making things up?

It only answers from the material we give it, the same knowledge base approach as the AI Chatbot and Concierge. Anything outside that gets handed to your team instead of improvised. In regulated work we build the limits in directly, so an agent can be barred from quoting a price or giving advice it is not licensed to give.

Want to hear one answer your line? Get in touch